Wednesday, April 10, 2013 0 comments

Think before you send: E-mail etiquette in the workplace

Recently, I was asked to put together a short presentation on e-mail etiquette in the workplace for one of my company's workgroups. There's a lot of talk about what to say and not to say in e-mails circulating around so it wasn't hard to put it together, but with a little reading a handful of points become apparent.

The blog Civility and the Workplace shares some useful insights from David Shipley and Will Schwalbe, who wrote the book "Send: The Essential Guide to Email for Office and Home", summarizing three key points from their book:
  • Think before you send.
  • Send email you would like to receive.
  • Write email that is so effective that it cuts down on email.
These are certainly three excellent basic rules to follow. From there, everything else is as the legendary Rabbi Hibbel once said of the Jewish Torah, "is just commentary. Go and study it."

Barbara Richman, a human resources consultant writing for Lorman Educational Services Employment and Labor Update, shared ten basic rules for using e-mail in the workplace: